7-Eleven, Inc.

Position

UX Product Design Lead (R&D Innovation Lab)

Location

Irving, Texas

Report to

Director of Product

Dates

Jan 2019 – Sep 2019

7-Eleven, Inc. | UX Product Design Lead (R&D Innovation Lab) https://sites.7-eleven.com/corp/

Role & Scope

• Led UX for the R&D Maker Lab, focused on future-of-store concepts, associate tools, and connected customer experiences.

• Worked directly with executives, store operations, and vendors to move ideas from whiteboard to in-store pilots.

• Balanced fast experimentation with the realities of franchise operations, legacy systems, and thin-margin convenience retail.

Innovation Lab

R&D Maker Lab | outcomes, methodology& RAPID PROTOTYPING

• Established a hands-on Maker Lab culture where designers, engineers, and ops could co-create physical/digital prototypes together.

• Built and tested interactive mockups, clickable prototypes, and “fake-door” experiments to validate desirability before heavy investment.

• Used real store footage, traffic patterns, and sales data to ground concepts in operational reality, not just aesthetics.

• Turned successful prototypes into patterns that could be scaled into standard store initiatives or digital product roadmaps.

Associate Tools

IN-STORE EXPERIENCES & ASSOCIATE TOOLS

• Designed associate tools for inventory, ordering, and task management that respected the speed and context of convenience retail.

• Simplified workflows that were previously spread across multiple systems, clipboards, and manual workarounds.

• Optimized for glanceable UI, large touch targets, and low-friction interactions that worked reliably in harsh store environments.

• Worked with training and operations to ensure that new tools actually reduced friction instead of shifting work.

Customer Experiments

CUSTOMER & OMNI-CHANNEL EXPERIMENTS

• Explored concepts around personalized offers, pickup/delivery, and loyalty integrated directly into store experiences.

• Tested “store of the future” scenarios with real shoppers and franchisees, identifying what actually drove engagement vs. what created noise.

• Framed findings for executives in business terms (basket size, trip frequency, and operational complexity), not just UX metrics.

<span class="has-first-color">Autonomous</span> Store

CASE STUDIES / PORTFOLIO

Autonomous Store

Designed the end-to-end experience for 7-Eleven’s cashierless store pilot—entry, in-store navigation, and checkout-free exit tied to computer vision and identity.

Coming Soon

<span class="has-first-color">One</span> App

CASE STUDIES / PORTFOLIO

One App

Led the winning design for 7-Eleven’s “One App” competition—unifying fuel, mobile checkout, deals, and delivery into a single experience that increased digital engagement and simplified the customer journey across channels.

Coming Soon

<span class="has-first-color">Smart</span> Store (SAIRA)

CASE STUDIES / PORTFOLIO

Smart Store (SAIRA)

Designed an internal “smart store” app that let associates monitor and control all connected devices—freezers, coffee makers, sensors, and more—with an AI assistant to troubleshoot issues, push configurations, and pilot new IoT innovations like fullness-sensing trash cans.

Coming Soon

Note: I’m actively updating this section with a full case study for this position, including before/after states, outcomes, and team context.